How to: Update Your Social Media Access at Curaytor

With Curaytor's new streamlined process, managing your social media account connections is easier than ever.

This guide will walk you through the steps to effortlessly update your Facebook and Instagram accounts linked to your Curaytor account, ensuring your social media promotions remain seamless.

Why is this all-new workflow so important?

👉 Streamlined Onboarding Process: We've simplified the initial setup with a user-friendly interface, making it easy for you to connect your social media accounts quickly.

👉 Independent Account Management: You can now manage your social media connections on your own, updating or swapping out accounts whenever you need to.

👉 Improved Error Handling: Our tools now provide clearer indications of issues and direct links to settings, helping you to resolve any problems efficiently.

Here's how it works 

ℹ️ To ensure a smooth experience:

Our Social Onboarding flow simplifies the authentication of social accounts with Curaytor, providing better visibility into errors, edge cases, and configuration issues. However, a successful connection relies on you having proper ownership of the following accounts, which we cannot directly manage:

• Facebook Business Page
• Facebook Ad Account 
• Professional BUSINESS Instagram Account
  • [🔗 Here's how to set that up]
• Your Facebook Business Page Connected To Your Professional BUSINESS Instagram Account
  • [🔗 Here's how to set that up]

Additionally, You must have one of the following:

1. Ownership of a Facebook Business Manager/Portfolio, or
2. The ability to create a new Facebook Business Manager/Portfolio to consolidate your accounts. The connection flow supports this setup.

Step 1: Access our connection tool

1. Login to your Curaytor account:

• Navigate to Settings:

• • • Go to Settings in your Curaytor account.

    • Either navigate to:

      • Settings → Basic Details → Integrations

OR

• • • • Settings → Integrations → Integrations

2.   Start Social Auth:

• • Click on Reconnect Accounts to initiate the Social Auth process.

Step 2: Follow the connection flow

Depending on your setup, follow these steps:

• If you have an existing Facebook Business Manager/Portfolio account, please follow along the steps to select the accounts you would like to connect to Curaytor.
  
  

If you need to create a new Business Manager/Portfolio account, please select:   Create a new Business Manager/Business Portfolio, Ad Account or other assets, and follow the prompts:

Required Permissions:

• Facebook: Full Control → Manage ad accounts
• Instagram: Content, Ads, and Insights

Note: After selecting the accounts, you must go into your Business Manager to share the correct assets/grant permissions for the Ad account and BUSINESS Instagram accounts with Curaytor.

Step 3: You're all set! 🎉

• Once connected, the account name and number will appear next to the corresponding item.
• If you need to update linked accounts, you will see a ‘Reconnect Accounts’ option.
• After connecting at least one account, a ‘Test Connection’ button will appear. Click it to run a confirmation check. Green check marks indicate a successful connection. 🎉

By following these steps, you can easily manage your social media accounts through Curaytor, ensuring a seamless and efficient onboarding process.

🛠️  TROUBLE SHOOTING TIPS 

🚨 Issue: The ‘Connect’ button reads ‘Loading’.

✅ Solution: Please contact Curaytor Support at support@curaytor.com.

🚨 Issue: Error when selecting an account in the connection flow.

✅ Solution: This is likely due to Facebook permissions issues on your end. Please troubleshoot in Facebook before reconnecting.

👀  ADDITIONAL TROUBLESHOOTING TIPS

🔗  CONTACT FACEBOOK SUPPORT

For any additional support, please contact our support team at support@curaytor.com.