With so much uncertainty in the world, helping others to find clarity and confidence in their next steps is more challenging than ever. This emotion-charged reality means that it is our responsibility to tread particularly carefully in our conversations with others.

All 3 steps are essential and their sequencing is important too. Curiosity earns you the right to be empathetic and empathy earns you the right to ask. Your job is to use your own emotional intelligence to blend the right proportion of these ingredients to deliver the results required.

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